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Kostenlose Hotline 0800 123 454 321
 

Returns

Returns are unfortunately not free of charge with us. Please direct your chargeable return to:

 

CHAPS Merchandising GmbH

Johannisstrasse 1

50226 Frechen

 

HOW DO I RETURN SOMETHING?

If something doesn't fit or you don't like it anymore for any reason, you are welcome to send it back to us. All you need to do is return the items unworn and in their original packaging.

 

And this is how it works:

  • Fill out the enclosed return form and indicate the reason for return.
  • Take the package to a parcel service of your choice and send it back to us
  • An exchange via the return form is unfortunately not possible. For this, you must place a new order via the online store.

 

HOW LONG CAN I RETURN THE GOODS?

You can return the goods to us within 14 days of receipt.

 

WHEN IS THE REFUND?

Usually, the refund will be made within 14 days after receiving the return.

You will receive your credit back to the payment method you used.

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